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Privacy Policy

Privacy Policy for Bains Window Cleaning

Effective Date: August 2024

At Bains Window Cleaning, accessible from https://bainswindowcleaning.co.uk, your privacy is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your personal data.

1. Who We Are

Bains Window Cleaning provides window cleaning and exterior maintenance services across [Your Area]. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

2. What Information We Collect

We may collect the following personal data when you contact us, request a quote, or use our services:

  • Full name

  • Email address

  • Phone number

  • Home or business address

  • Details of the property requiring service

  • Any other information you provide via our contact forms, emails, or phone calls

We also collect non-identifiable technical data such as:

  • IP address

  • Browser type

  • Pages visited on our site

  • Time and date of your visit

3. How We Use Your Information

We use your information to:

  • Provide quotes and deliver our services

  • Respond to enquiries and customer support requests

  • Send service reminders or updates (if you have opted in)

  • Improve our website and services

  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – when you voluntarily provide your information via our website or communication channels

  • Contract – when processing is necessary to fulfil a service agreement with you

  • Legal obligation – for record-keeping, tax purposes, or legal compliance

  • Legitimate interest – for administrative purposes or improving our service

5. How We Store and Protect Your Data

We store your information securely using secure cloud services. Access to your data is restricted to authorised personnel only. We take appropriate measures to prevent unauthorised access, disclosure, or misuse.

6. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Trusted service providers (e.g., invoicing software, email platforms)

  • Law enforcement or regulators if required by law

  • Professional advisers (e.g., accountants, legal advisors)

All third-party services comply with data protection regulations and only use your data for specified purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain types of processing

  • Withdraw your consent at any time (if applicable)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact us at:
📧 chrisbain01@hotmail.co.uk
📞 07765248039

8. Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser preferences. For more information, refer to our [Cookie Policy].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this privacy policy or how we handle your data, contact us at:

Bains Window Cleaning
📧 chrisbain01@hotmail.co.uk
📞 07765248039
🌐 https://bainswindowcleaning.co.uk